Introduction

Tusele ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you use our Services, we may collect the following personal information:

• •Contact Details: Name, email address, phone number, delivery address
• •Account Information: Username, password (encrypted), account preferences
• •Transaction Data: Order history, payment information (processed securely through payment providers)
• •Identification: Government-issued ID where legally required for certain services

1.2 Automatically Collected Information

• •Device Information: IP address, browser type, device type, operating system
• •Usage Data: Pages visited, time spent on pages, click patterns
• •Location Data: GPS location (with your permission) for delivery tracking

2. How We Use Your Information

We use the information we collect to:

• •Process and fulfill your orders and deliveries
• •Communicate with you about your orders, account, and services
• •Provide customer support and respond to inquiries
• •Send promotional communications (with your consent)
• •Improve our Services and develop new features
• •Detect and prevent fraud and ensure security
• •Comply with legal obligations and resolve disputes

3. Information Sharing and Disclosure

We may share your information with:

• •
  Service Providers: Third-party vendors who help us operate our Services (payment processors, delivery partners, hosting providers)
• •
  Sellers and Merchants: When you purchase from third-party sellers on our platform
• •
  Legal Authorities: When required by law or to protect our rights and safety
• •
  Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• •Encryption of sensitive data in transit and at rest
• •Regular security assessments and updates
• •Access controls and authentication requirements
• •Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• •Access: Request a copy of the personal information we hold about you
• •Correction: Request correction of inaccurate or incomplete information
• •Deletion: Request deletion of your personal information (subject to legal obligations)
• •Opt-Out: Unsubscribe from marketing communications at any time
• •Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at tuseletransports@gmail.com

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings.

Types of cookies we use: essential cookies (required for functionality), analytics cookies (to understand usage), and preference cookies (to remember your settings).

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Zambia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.